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How much is an extra foldable bed with linen for those villas that have capacity for this? A. £35 per week for the first week, £30 per week for each week thereafter How much is cot and high chair hire? A. Travel cots and high chairs can be delivered ready for your arrival for a fee of £25 per week for each cot and £20 per week for each high chair. (for health & safety reasons we do not provide cot linen) How can I pay and when will my balance be due? By debit or credit card over the phone, by cheque or by bank transfer or sterling cheque. If you choose to send a cheque your holiday reservation will not be complete until the cheque has cleared. The balance of your holiday is due 10 weeks prior to departure., and you must allow an additional 4 weeks for payment by cheque. What channels does my satellite TV include? Some villas include limited SKY TV and many others offer local Spanish satellite channels, possibly with SKY News. Due to SKY TV's changing policies we cannot guarantee reception of English satellite TV and instead now offer DVD players in most of our villas. Please do not expect to receive the same channels or quality of reception as you do at home. Are linen and towels provided? We provide tea towels, and bath mats as well as one hand towel and one bath towel per person. Beds are made by our cleaners prior to your arrival and all linen and towels are changed by our cleaners on a weekly basis. You cannot use the provided towels around the pool or at the beach and should bring your own beach towels for this purpose. What sort of maid service will I receive? This depends on the location of your villa and you should enquire for details of what cleaning services are involved. Can you arrange my transfer from the airport? We recommend using to book airport transfers online. For names and contact details of reliable local taxi companies, please ask. At what time can we enter our villa on the day of arrival? The official time for entry to your villa is at 4pm. If you arrive before then it may be possible to use certain portions of the villa or the or the pool area depending on how the cleaning staff progress. Usually this is not an issue as most villas are available from 12 to 2pm onwards and we will do our best to accommodate you early where at all possible. What time must I depart from my villa? We ask that you depart from your villa by 10am on the day of your departure although where you have a later flight we will do our best to extend your departure time. Our flexibility depends on the time at which incoming guests are expected as incoming guests are always given priority. What is included in a welcome pack? Tea, coffee, water, juice, milk, sugar, crisps, orange juice and sometimes bread, jam or wine. Also, bin bags, a lighter and maps and tourist information. Most Spanish supermarkets are now open until at least 9pm during the Summer season and restaurants serve until 11pm and later. Welcome packs are an optional extra and can be purchased at the time of booking. How will I receive my villa rental confirmation? We send these to you via email within 72 hours of your booking Where do I pick up villa keys? You will normally be directed straight to the villa and will obtain the keys from a safe outside the door. For selected villas a personal arrival service is provided instead. What do I do if I have a medical emergency or similar? We provide our own emergency contact details as well as a guide with all of the essential local emergency services. What are the passport and driving license requirements abroad?All passengers must carry a valid 10 year passport with at least 6 months left before the expiry date. Standard UK driving licenses are fine. You do not have to have the new type with photo ID. Visas may be required by certain passengers who do not carry a UK passport. Please refer to the passport office for correct information. What facilities will be at the villa?All of our villas will contain items essential to you for your holiday. If you have any specific requests, please ask in advance to see if these facilities are available at your chosen villa. What is the size of the pool?Most of the pools at our private villas are approximately 8x4 meters; however some are smaller or larger. Please check at the time of booking if this is important to you. Do the villas have safes?Some villas do have safes please ask at the time of booking if you require this information. If you have questions that are not answered on our information pages please call us on 0871 2182020 for assistance. |